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SAP Certified Application Associate - SAP Sales Cloud Version 2 Sample Questions (Q29-Q34):

NEW QUESTION # 29
When maintaining Accounts for Best Run Bikes, which of the following administrative actions can you perform? Note: There are 3 correctanswers to this question.

A. Upload Accounts using the Data Import Tool
B. Download Accounts using the Data Export Tool
C. Maintain Individual Customers
D. Merge similar Accounts
E. Configure Customer Insights

Answer: A,C,D

Explanation:
* Upload Accounts using the Data Import Tool: You can use the Data Import Tool to import data from external sources into SAP Service Cloud Version 2. You can upload Accounts as well as other business objects such as Contacts, Cases, Products, etc1
* Maintain Individual Customers: You can create and manage individual customers as Accounts in SAP Service Cloud Version 2. You can also link individual customers to corporate Accounts as contacts2
* Merge similar Accounts: You can merge two or more Accounts that have similar or duplicate information. You can choose which Account to keep as the master record and which fields to retain from the source records. The related business objects of the source records are also transferred to the master record3 You cannot perform the following administrative actions when maintaining Accounts for Best Run Bikes:
* Configure Customer Insights: Customer Insights is a feature that provides you with a comprehensive view of your customers' behavior, preferences, and needs. You can configure Customer Insights in the Administration work center, not in the Accounts work center4
* Download Accounts using the Data Export Tool: There is no Data Export Tool in SAP Service Cloud Version 2. You can export data from SAP Service Cloud Version 2 using reports or OData services5 References = 1: Data Import Tool 2: Maintaining Individual Customers 3: Merging Accounts 4: Configuring Customer Insights 5: Exporting Data from SAP Service Cloud Version 2

NEW QUESTION # 30
What is a benefit of assigning Playbooks to Leads based on an existing list of Account IDs?

A. Any newly created Accounts will automatically have Leads created based on the Playbook.
B. Any newly created Lead associated with the listed Account will automatically be converted into Opportunities.
C. Any newly created Lead associated with the listed Account will automatically receive suggestions from the Playbook.
D. Any newly created Lead associated with the listed Account will automatically be created with the same Source as the last Lead created.

Answer: C

Explanation:
Playbooks are a set of tasks and activities that guide sales representatives through the sales process. You can assign Playbooks to Leads based on an existing list of Account IDs, which means that any newly created Lead that belongs to one of those Accounts will automatically inherit the Playbook assigned to that Account. This way, you can ensure that your Leads follow the best practices and receive consistent suggestions from the Playbook. References = Solution Guide for SAP Service Cloud Version 2, page 40-41; SAP Service Cloud Version 2 - openSAP Microlearning, video "Playbooks".

NEW QUESTION # 31
As an Administrator, you want to configure the card colors in the calendar for Appointments.Based on which of the following parameters can this be achieved? Note: There are 2correctanswers to this question.

A. Category
B. Priority
C. Subject
D. Status

Answer: A,B

Explanation:
As an Administrator, you can configure the card colors in the calendar for Appointments based on the Priority and Category parameters. The Priority parameter indicates the level of urgency or importance of the Appointment, such as low, medium, or high. The Category parameter indicates the type or purpose of the Appointment, such as meeting, call, or demo. You can assign different colors to different values of these parameters, so that the Appointment cards in the calendar have a visual distinction. For example, you can assign red to high priority Appointments, and blue to meeting category Appointments.
References = Calendar Card Colors Based on Appointment Priority, SAP Sales Cloud: Calendar View in Visit Planner

NEW QUESTION # 32
You are an administrator of SAP Sales Cloud Version 2.What tool do you use to configure the system within the tenant?

A. The SAP For Me Portal
B. Scoping Elements
C. The Business Configuration
D. The Administration Console

Answer: C

Explanation:
The Business Configuration is the tool that allows you to adapt the SAP Sales Cloud Version 2 solution to your business needs. It consists of two main working areas: Scoping and Fine Tuning. Scoping is where you activate and deactivate features, and Fine Tuning is where you control how the activated features behave in detail. The Business Configuration is accessed from the Administration Console, which is the central entry point for alladministrative tasks in SAP Sales Cloud Version 2. References = SAP Sales Cloud Version 2 | SAP Help Portal, Set Up Guide for SAP Sales Cloud Version 2 - SAP Online Help, Understanding the Business Configuration Concept - SAP Learning

NEW QUESTION # 33
As a Sales Manager, you want to require the Sales Representatives to update the Revenue End Date when Opportunities are in the "Close" sales phase.
What would be the best approach to achieve this in SAP Sales Cloud Version 2?

A. Configure a Playbook with an Activity to update field.
B. Configure a Playbook with an Action to update field.
C. Configure a Playbook with a mandatory Activity to update field.
D. Configure a Playbook with a mandatory Action to update field.

Answer: D

Explanation:
A Playbook is a set of best practices that guide sales representatives through the sales process. A Playbook consists of Actions and Activities that are triggered by certain conditions, such as sales phase, lead source, or product category. Actions are tasks that sales representatives must perform, such as updating a field, sending an email, or creating a quote. Activities are events that sales representatives can schedule, such as calls, meetings, or demos.
To require the sales representatives to update the Revenue End Date when Opportunities are in the "Close" sales phase, the best approach is to configure a Playbook with a mandatory Action to update the field. This way, the sales representatives will see a notification on the Opportunity header that reminds them to complete the Action before they can change the sales phase. The Action will also appear in the Playbook pane, where the sales representatives can mark it as done after updating the field.
References = Playbooks, Configuring Playbooks, Viewing and Completing Playbook Actions and Activities

NEW QUESTION # 34
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